Facebook, Instagram and WhatsApp were back online Monday evening, after a hiatus of nearly 6 hours, preventing the company’s 3.5 billion users from accessing its social media and messaging services.
A statement from Facebook said that “an internal technical issue has disrupted the functioning of the platform” and that “there is no evidence that user data has been compromised due to a technical failure” .
The Facebook platform has apologized for the malfunction, which Downdetector, which tracks internet crashes, described as the biggest flaw Facebook has ever encountered.
And Agence France-Presse reported on Monday evening that Facebook, Instagram and WhatsApp will gradually return to service around the world.
Facebook engineers have confirmed the return to work of the platform’s application service, as well as WhatsApp and Instagram.
Earlier Monday, Facebook users around the world reported that they could not access its suite of social media apps, including the main network, Instagram photo-sharing app and the WhatsApp messaging service. .
The Pentagon said, “We are examining the possibility of a security threat from the social media outage.”
The disruption today, Monday, affected the company’s services around the world, in addition to the Amazon and Google sites.
Reports also indicated technical issues with the “Snapchat” app.
And US media said Facebook sent a team to California to try to manually restore the servers.
Experts have suggested that “a technical error is the most likely reason for the disruption of Facebook, WhatsApp and Instagram services.”
During the outage, a WhatsApp official told NBC: “Nothing is working in the building except emails.”
More than 125,000 Facebook users reported issues accessing the app as of 11:54 a.m. in New York City, according to the Downtracker website, while at least 98,000 people reported issues with Instagram, and around 35,000 people said that WhatsApp is having issues with the app.
The Facebook application network has an average of over 2.7 billion daily users.
The DownTracker website reported that the services of the three social networks (all owned byFacebook Inc) in densely populated areas like Washington, Paris and Dubai.
The New York Times reported that Facebook has ruled out a cyberattack behind shutting down its services with WhatsApp and Instagram.
App crashes aren’t uncommon for apps, but it’s rare for so many interconnected apps in the world’s largest social media company to crash at the same time.
The company has been trying for several years to integrate the basic technical infrastructure of Facebook, WhatsApp and Instagram.
Eliminate cyber attacks
Two members of the Facebook security team who spoke to The New York Times on condition of anonymity because they were not authorized to speak publicly said it was unlikely that a cyber attack was the cause of the problem, because the technology behind the apps was still different from that one. It is enough that one hack does not affect them all at once.
Facebook said it was “aware that some people are having difficulty accessing the Facebook app” and is working to restore service.
The Al-Arabiya correspondent said services from Google, Amazon and Tik Tok are back in Canada.
The company did not specify the cause of the outage, which began around 11:45 a.m. EDT.
It is normal for websites and applications to experience outages, although outages globally are rare.
Tik Tok has joined networking sites whose services have been disrupted.
Users said they could not access Facebook in California, New York and Europe.
A spokesperson for the company said, “We understand that some people are having difficulty accessing our applications and products. We are working to get things back to normal as quickly as possible, and we apologize for any inconvenience. “
We are aware that some people have difficulty accessing our applications and products. We are working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
– Facebook Facebook) October 4, 2021
In 2019, a similar outage lasted about an hour. Facebook said the outage was due to a technical issue. Major websites can also sometimes go down if the content delivery networks or CDNs are not connected to the Internet. This happened in June, when one of the CDNs, Fastly, went down due to technical issues.
This caused major websites to crash, including Amazon, Reddit, and The New York Times.
Technical experts said the Facebook malfunction came after accusations from a former official who exposed the site’s policies.
Frances Hogan, a former Facebook executive, accused the site of prioritizing profit over security.
It is worth mentioning that Facebook is facing a major crisis recently, after reports circulated that it was aware of the negative effects of some of its products, including the amplification of hatred, the spread of disinformation and the increase of polarization. It has also been reported that Instagram, in particular, can harm the mental health of teenage girls.
In June and April of this year, the social media giant’s platforms unexpectedly experienced a similar event due to a “network configuration issue.”